Advertising standards and complaints

If an advert is false or the service is poor, you can complain. Structure of a call: 1) greet and introduce yourself, 2) say the purpose: I’m phoning to make a complaint about ... / I’d like to complain about ..., 3) explain the problem (past tense): I ordered a blue jacket, but a green one was delivered, 4) say what you want: I’d like you to send the right one, 5) the employee answers: I’ll look into it and call you back. The employee fills in call notes: Name, Date, Address, Tel. No., Purpose of call, Details, Action. To avoid misunderstanding, spell your name and say the phone number slowly. Be polite: I’m afraid there is a problem.