The complaint letter and role play
Answers are for parents and teachers.
1
Write a 100-word complaint letter about a faulty order.
Check structure, polite tone, request, deadline.
2
Rewrite politely: Fix this immediately!
I would be grateful if you could fix this as soon as possible.
3
Make adverbs: bad; slow; rude
badly; slowly; rudely
4
Write a 50-word letter praising good service.
Check adverbs and polite closing.
5
Match the problem with the solution: broken item / late delivery / wrong size
broken item – replacement; late delivery – apology and compensation; wrong size – exchange