Product-quality guarantee and consumer protection
Answers are for parents and teachers.
1
Draft an outline for a written claim: which parts should it have (no real person or firm names)?
To whom and from whom; product name and purchase date; description of the defect; the demand; copy of receipt and warranty; date and signature.
2
Explain the difference between a warranty period and a shelf life in 3 sentences.
A warranty is the period for which the producer answers for normal operation; shelf life is the period during which use is safe; the first applies more to equipment, the second to food and medicines.
3
Write two categories of bodies protecting consumers and their tasks (in general terms, not exact names).
Standardisation and certification body — quality and safety requirements; sanitary-epidemiological service — food and health safety; competition and consumer-rights body — complaints and supervision.
4
Why does selling goods past their expiry date create a serious danger? Write in 3–4 sentences.
Food can cause poisoning and medicine can lose strength or have harmful effects; so the law prohibits it to protect health.
5
Observe what is written on a product label in a shop near you and write 5 elements (ask the seller or go with an adult).
For example: name, producer, manufacture date, shelf life, ingredients, storage conditions, price.