Consumer rights and duties
Answers are for parents and teachers.
1
For three goods of your choice, make a list of what to check before buying (information, receipt, warranty).
For example: phone — warranty and certificate; food — expiry date; shoes — size and receipt.
2
Explain the difference between a defective product and a proper-quality one with 2 examples and say what demand is possible in each case.
Defect: non-working earphones — replacement or refund. Proper quality: shoes of the wrong size — exchange within the period and conditions set by law.
3
Why is it important to keep the receipt and not lose the warranty card? Write in 3–4 sentences.
The receipt proves the fact and date of purchase; the warranty card shows period and conditions; without them it is hard to make a claim in a dispute.
4
What should a consumer pay attention to when buying online? Write at least 4 tips.
Information about the seller; product description and price; delivery and return terms; payment security; keeping a copy of the order and receipt.
5
Explain the idea “buying wisely is the best protection” in 3–4 sentences.
Studying the market, checking information and knowing one’s rights prevent problems, so disputes and court cases are fewer.