تكنولوجيا المعلومات والاتصالات (بالإنجليزية) الصف الثاني الإعدادي، الأسبوع 7: What is user experience?

User experience (UX)

الأسبوع 7 · الدرس ١ «مبادئ تصميم واجهات احترافية شيقة للمواقع الإلكترونية» (١): تجربة المستخدم UX ومبادئها · 3 دروس

What is user experience?

ICT Prep 2 Term 1, Unit 2, Lesson 1: pp. 42–46

GoalExplain what user experience is and tell a good day from a bad day with an app.

New words

user experience (UX) · how a person finds and feels the use of a website or an appapp · a program made for a particular job, often on a phone or tabletwebsite · a set of linked pages that you open in a browserfrustration · the annoyed, tired feeling when something is too hard

Explanation

Websites and apps can be easy or hard to use. User experience, or UX, is the whole story of how a person uses a digital product: can I find what I need, do I feel good, will I come back? A library is a good comparison. In a well-ordered library the books are in order and signs show the way, so you find a book quickly. In a library where the books are thrown anywhere, you get tired and leave. A good UX is like the first library, a poor UX like the second. Note that UX is not how pretty something looks; that is the topic of next week. UX is about how easy and pleasant the use is. Think of an app or a site you use at home or at school and ask yourself how it feels.

	Bad day	Good day
Finding the book list	hidden, many taps	one tap from the first screen
Speed	slow, the page jumps	opens quickly and calmly
How you feel	tired and annoyed	relaxed, you come back

Worked examples

open the app→look for the book list→find it on the first screen→read in peace

Mina uses an invented school library app. On a bad day she has to open four menus to find the list of new books, and the page jumps while she reads. On a good day the list is on the first screen, and she finds her book in a minute.

Karim says the app looks beautiful, so the experience must be good. His teacher says: a pretty library can still hide the books. UX asks how easy and pleasant the use is, not only how it looks.

Class activity

Think of an app or a website you use at home or at school. Write one sentence for a good day and one for a bad day with it. Underline the words that tell how you felt. Do not write the name of any real app.

Practice

What does UX stand for in your own words?

Which library is a picture of good UX: books in order or books thrown anywhere?

Is UX only about how pretty a page looks?

Name two signs of a bad user experience.