Asking for information: educational service providers

Contacting an ESP by e-mail should be formal. A formal e-mail has seven parts, in this order. One: the subject line, a short title such as ‘Question about bees’. Two: the greeting, such as ‘Dear Sir or Madam’. Three: the introduction, saying who you are. In our paper practice the sender is always ‘a Primary 6 pupil’, so we never write a real name, age, school or address. Four: the reason you are writing. Five: one clear question. Six: thanks for the reader’s time. Seven: the closing, such as ‘Yours sincerely’, and then the sender line. Use full sentences, polite words and no slang, no emoji and no capital-letter shouting. After you send an e-mail, you may receive an automatic reply that thanks you and says when to expect an answer. It is only a receipt; the real answer comes later.