الأسبوع 2 · الدرس ٢ «التحول الرقمي وأهميته في حياتنا اليومية» (١): المفهوم وأسباب الأهمية ومشروع مصر القومي · 3 دروس
3
One citizen, many offices: connected services
ICT Prep 1 Term 1, Lesson 2: pp. 11–12
GoalDescribe how connected government bodies can serve one citizen more easily.
New words
government body · an office or authority of the state, such as a ministrycitizen · a person who belongs to a country and uses its servicesinformation environment · a connected space where bodies share information they are allowed to sharerequest · a message in which you ask for a service or a paper
Explanation
Egypt has a national project for digital transformation. Its aim is to link the government bodies together in one information environment. A citizen can then ask for services through the internet and mobile apps, more easily and more quickly. Think about what happens without the link. A citizen needs one paper from the first office, carries it to a second office, and then to a third, and at each office the same facts are written again. With connected bodies the facts are entered once, and each body sees what it is allowed to see. The citizen sends one request and later receives one answer. The steps behind the screen are the same as on paper: a request comes in, the facts are checked, someone approves, and the answer goes back. Online requests by children are always made with a grown-up. In class we use invented details only.
request→facts are checked→approval→answer comes back
Worked examples
Without a link: Hana’s father carries the same papers to three different offices, and each office writes down the same facts again. It takes three trips.
facts entered once→bodies share what is allowed→one answer
With a link: the facts are entered once. Each body sees only what it needs, so the citizen sends one request and gets one answer. The same facts are not written three times.
An invented example: a pupil called “Pupil A” asks, with a grown-up, for a certificate that she is a member of the school’s science club. The request goes to the club, the club checks its list, the school office approves, and the certificate is sent back. Pupil A does not walk between offices.
Class activity
Do a paper role-play with invented details. Draw four boxes: request, check, approval, answer. Choose a pretend service, such as a school library card for “Pupil B”. Write in each box what happens and who does it. Never write a real name, number or address. Compare your boxes with a partner.
Practice
1
What does the national project connect?
The government bodies, in one information environment.
2
Give one reason why connected bodies make things easier for a citizen.
The facts are entered once, and the citizen needs fewer trips and papers.
3
Put the order right: approval, request, answer, check. What comes second?
Check. The order is request, check, approval, answer.
4
Should you write your real ID number on a practice form? Why?
No. Practice forms use invented details to keep real facts private.
